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default31742333w5iu6j
Participant
August 18, 2023

failed transfer

  • August 18, 2023
  • 3 replies
  • 520 views
I am having problems transferring images from firefly to Express, the image is just moving over as a white screen

3 replies

Trimmertop
Trimmertop
Inspiring
October 19, 2024

images from Firefly are not filling the canvas when arriving at Express and reframing leads to unstable images with odd overlays and cropping ...... im using safari and have a very fast internert connection 

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
October 21, 2024

Hi @Trimmertop, I tried to replicate the workflow of generating an image from a prompt in Firefly and opening it on Adobe Express to edit, and it works fine for me. I tried on both Safari and Chrome browsers. Can you share a screen recording of your workflow with the issue, so we can investigate this properly? Meanwhile, can you try the same in private/incognito browsing mode to see if that makes any difference? 

 

Let us know how it goes.

 

Thanks!

Amitej

Hep Svadja
Adobe Employee
Hep Svadja
Adobe Employee
August 18, 2023

Hello: 

First of all, so sorry you are experiencing this. Can you share some more details with me? Are you using any of the "Send to Express" workflows on Firefly, or uploading to Express your downloaded image from Firefly? If you are using the Send to workflows, can you share which one you used from Firefly? 

Hep Svadja, Product Manager of Adobe Capture, Adobe Color, & Creative Cloud Libraries
Winnie_M
Winnie_M
Inspiring
August 18, 2023

Hi @default31742333w5iu6j,

 

Thank you for sharing this, and we're sorry you have issues transferring from Firefly to Adobe Express.

 

When you upload the Firefly image but want it to respect the aspect ratio size, it will appear on a white screen.

To avoid it, you can resize the image with Quick Actions. You can find more about how here.

 

If the issues persist, please send a screenshot so we can see what you're experiencing.

 

Thank you,

Winnie

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