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Adobe Employee
February 7, 2024

Hi @Sebastian350621622pri 

 

Sorry to hear you are running into this issue. Could you please confirm you are logged in with exactly the same adobe id you used to create the files? Sometimes the same email can have multiple associated profiles (e.g., a personal account as well as a school/company account).

 

Please also check the following locations:

https://assets.adobe.com/cloud-documents
https://assets.adobe.com/deleted

 

If this doesn't help, please send me a direct message with your adobe id (email)


Thanks

Abhi G (Adobe)