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simon_oliver_1015
Participant
November 11, 2024

File does not load

  • November 11, 2024
  • 4 replies
  • 384 views

Hi everyone,

a file that I started to create last week can not be loaded today.

Does anybody know the problem and knows what to do or knows this problem?

 

Thank you in adcanve.

4 replies

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
November 21, 2024

Hi @danield96787346,

 

Are you still experiencing this issue? If you haven't tried it yet, try again and let us know if you're able to work on Adobe Express.

 

Regards,

Tarun

danield96787346
danield96787346
Participant
November 11, 2024

I have been experiencing the same problem for almost three weeks on different computers, using my home Wi-Fi connection, my cell phone's connection, and the one at the office. Nothing works. I don't have a firewall or anything. What can I do?

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    November 12, 2024

    Hi 

    @danield96787346

     

    Welcome to the community! I'd like to inform you that we've shared the information with our product team. Once we hear anything from them we will let you know.

     

    Regards,

    Tarun

    S
    simon_oliver_1015Author
    Participant
    November 11, 2024

    Hello @thejanebradbury ,

    thank you for your message. I'm working on desktop. It's a generally a static project, but does have 2 slides with video footage. There is no error message on the file. If I click twice on it it says that the project is already opened and it looks like it's loading.

    Like this: 

    And also if I start a "new project", close the site and try to open it again, it also looks like above. It seems to be a problem that is not connected to the project.

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    November 11, 2024

    Hi 

    @simon_oliver_1015

     

    We're sorry to hear about this. Did you try using another browser to check if that helps? Are you on VPN? Did you try using incognito mode? Also, please make sure that the network endpoints listed on https://adobe.ly/3CqLfSP are allowed.

     

    Let us know if that helps.

     

    Regards,

    Tarun

    thejanebradbury
    Community Expert
    thejanebradburyCommunity Expert
    Community Expert
    November 11, 2024

    Hello @simon_oliver_1015 are you getting any error message at all? Is it only this project that is not opening, you can open other projects as usual? Are you on desktop or mobile? Is it a video project or static images? The more you can tell us about the problem we might be able to help. 

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