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Melissa Sanchez
Melissa Sanchez
Participant
October 10, 2023

File Download

  • October 10, 2023
  • 1 reply
  • 111 views
I am trying to download my project and it continues to give me an error that the file download is in progress. This has been going on for two days now. I have a couple of students that this is happening too. We have tried to clear cache/cookies. Sign out of Chrome, refreshed the browser, and removed the student profile on the devices. Also I am trying this on my device and the error is still occurring.

1 reply

Neelamk
Neelamk
Legend
October 19, 2023

Hi @default32837512adhkry,

 

We are sorry for your difficulties. Please try in any different browser, such as Microsoft Edge or Safari for Mac, and let us know if this helps. Please share the type of file format you are trying to download. Is it happening with one particular file or all the files the students are trying to download?

 

We are here to help you. We need more information to investigate.


Thank you,

Neelam

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