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Angelic_Solace16B8
Participating Frequently
July 15, 2025

File Reverted to Original Version – Two Weeks of Work Missing

  • July 15, 2025
  • 1 reply
  • 125 views

Hello,

I’ve been working on the same file for about two weeks, and everything was fine until this morning. Suddenly, Express reverted the project to one of its original iterations.
1. Using Mac Sequoia
2. Chrome 138.0.7204
3. No way to reproduce
4. Expected result: All edits from past 2 weeks available; Actual Result: Initial Layout from 2 weeks ago

I’ve tried the following steps:

•Restarted the app

•Logged out and back in

•Confirmed I’m using the correct account

I also checked the file history, but there’s no record of any progress I’ve made over the past two weeks. The only proof I have is an exported video from last week and some images I uploaded earlier today.

Could you please investigate this issue? Losing this much work is extremely concerning, and I’d like to understand what happened and whether my progress can be restored.

Thank you for your help.

1 reply

Tarun Saini
Community Manager
Community Manager
July 15, 2025

Hi @Angelic_Solace16B8,

 

Thanks for reaching out! We're sorry to hear about this. Could you please share the project URL with me via private message with edit access to investigate further?

 

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL
 https://adobe.ly/4kDbshi

 

Regards,

Tarun