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Silicon Pixel Glassworks
Inspiring
November 30, 2025

File thumbnail not updating

  • November 30, 2025
  • 1 reply
  • 107 views

I noticed this morning that the thumbnail for a file isn't updating. So if I copy a file and modify it, it still shows the original document as a thumbnail. This can be radically different to the actual file and makes it confusing when looking for the right file to open.

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
December 1, 2025

Hi @Silicon Pixel, Thanks for posting here! This shouldn't be happening. 

 

I tried to replicate this, and it works fine on my end (screenshot attached for reference). Can you try clearing the browser's cache and cookies, and then making changes to the file to see if these changes are reflected in its thumbnails? If it still doesn't appear or gets updated, please share a screen recording of it so we can investigate further. 

 

Also, let us know if you're experiencing this issue with a specific file type. 

 

 

Best!

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