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Chryss Dayond
Participant
September 18, 2025

File Upload failure

  • September 18, 2025
  • 2 replies
  • 100 views

I'm trying to upload a 1.5MB file on Adobe Express from my laptop and anytime I tried it says : "Error : image exceeded 65MB or 80MB ... " I don't understand why it says that when the image is smaller than that.

Can someone help me? 

2 replies

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
September 22, 2025

Hi @Chryss Dayond 

 

Please also check the width and height. If the product of width and height exceeds 65,000,000, that can be an issue. Note that the message says 65MP (megapixel) not 65MB (megabytes).

 

Hope this helps.

Abhi G 

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
September 18, 2025

Hi @Chryss Dayond, thank you for reaching out to our community and sorry for any frustration caused. 

Here are a few quick fixes you can try: resize the image to reduce the dimensions, convert it to JPEG (since JPEGs are usually smaller and work well in Express), or compress it to reduce file complexity. 

If the issue continues after these steps, please share the image dimensions or format so we can take a closer look. Let us know how it goes, and we’ll be happy to help.

 

Thanks

Chaimaa

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