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default35987859a2uld5
Participant
March 11, 2024

File will not translate

  • March 11, 2024
  • 2 replies
  • 270 views
Hello, I cannot get the file to translate to Spanish. I have pressed the desired language and "duplicate and translate" multiple times and it duplicates, but the file is still in English.

2 replies

T
thomas377968549p72
Participant
June 3, 2024

Same issue for me.

Neelamk
Neelamk
Legend
March 26, 2024

Hi @default35987859a2uld5,

 

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue of the file not opening? Are you getting any error messages? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

 

Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further.

 

Thank you,

Neelam

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