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default369106182rg4tl
Participant
April 22, 2024

File won't download

  • April 22, 2024
  • 1 reply
  • 148 views
Made a FB post from an Adobe Stock image. File won't download. Received the "working on your file" error message. Steps to remedy 1. Patience (didn't work.) 2. Looked up possible solutions on Adobe forum (didn't help but comforted that I'm not alone.) 3. Cleared Chrome cache. (nuthin'.) 4. Switched to Safari (that's how desperate I am.) 5. Back to Chrome but undercover as code name, Incognito (y'all still knew it was me so- nope.). 6. Reaching into the void to report a bug. No download. No hope. Very sad.

1 reply

Neelamk
Neelamk
Legend
June 4, 2024

Hi @default369106182rg4tl,

 

We are sorry for the late response and for your difficulties. Please let us know the file format you are trying to download. 

There are a couple of different root causes/variations we have seen of this symptom.

 

  1. In the least severe variation, this symptom is short-lived. Waiting long enough or reloading the browser tab fixes the issue.
  2. In another variation, an asset you had added failed to upload or is still uploading. A red warning sign / orange icon should be on that asset on the page. In that case, you can try to re-add that asset (delete and re-add, or replace with the same source)
  3. In the most severe (but rare) variation, for some reason, auto-save has stopped working. If you attempt to navigate away or reload the browser tab, you get the "Leaving so soon?" dialog


Please let me know if you identify the cause and get a resolution.

 

Thank you,

Neelam

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