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vtanzi
Known Participant
August 16, 2023

Files Missing

  • August 16, 2023
  • 16 replies
  • 2294 views

I opened the new Adobe Express this afternoon--and I have a missing file--I cannot open it. Please help?

    16 replies

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    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    August 17, 2023

    @vtanzi : one more thing: we are aware of a bug that causes some web pages to convert incorrectly so they wouldn't open. We're hoping to deploy a fix soon, following which it will be possible to re-convert those web pages.  Let's hope this applies to your two projects 🤞

    Abhi G

      A
      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      August 17, 2023

      Hi @vtanzi,

       

      When you say you have two project files that do not open, do you encounter any error dialog/message, or does the content simply fails to load or hangs?

      If you see the ids of the projects in the browser's address bar when you try to open them (say something like https://new.express.adobe.com/webpage/design/urn:aaid:sc:US:18916eba-f7bb-4fd5-a402-b85617457b7b), could you share those, as well as your adobe id (the email you log in with). If you prefer, you can DM me.

       

      Thanks,
      Abhi G

      V
      vtanziAuthor
      Known Participant
      August 17, 2023

      V
      vtanziAuthor
      Known Participant
      August 17, 2023

      Dear @Amitej S 

      Thank you--Yes I clicked on Access Files--probably 95 percent of my Web Pages open.  I have one that I was working on that will not open.  I have 2 that I had previously published that I cannot open.  I cleared the cache but still cannot open them.  Do you have any other suggestions?  

      Vito

        Amitej S
        Community Manager
        Amitej SCommunity Manager
        Community Manager
        August 16, 2023

        Hey @vtanzi,

         

        Thanks for reaching out, and welcome to our community!!

         

        Can you share the full screenshot? Are you looking for files you created using the previous Adobe Express version? Have you tried accessing your old files by clicking on Access Files, as shown in the screenshot attached? If yes, then your files would be in the folder named [Originals]

         

        You can also try clearing the cache/cookies of the browser to check if that makes any difference.

         

        Let me know if you're able to access your files.

         

        Best,

        Amitej

        V
        vtanziAuthor
        Known Participant
        August 16, 2023

        I just moved all my files to the New Adobe Express. But one of my project files is missing?  Is there anyway to get it back?  It was a huge project that will not open

         

        VLT

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