Files not appearing correctly in Chrome or the Express App

Forum|Forum|4 months ago
January 19, 2026
3 replies
132 views

Hi,

For all the decks I'm creating they won't render properly in Chrome or the Express app, they only seem to appear correctly in the Edge browser (below a screen shot from the Express app, get a similar thing in the Chrome browser.)

JustKeepBreathing_0-1768816292782.png

Performance

J

JustKeepBreathingAuthor

Hi - just chasing on my previous response

'So cleared the cache, logged out of and back into chrome but the same thing keeps occurring in Chrome. It's also happening with the Express app. Any other suggestions?'

J

JustKeepBreathingAuthor

Aha! good shout, files appear back to normal in incognito mode. Is there a fix to make it work outside of incognito mode?

Amitej S

Community Manager

Great!! You may now need to clear the cache/cookies for the affected browsers where the files aren't appearing. That would resolve the issue.
Try selecting a larger time frame when clearing.

Best!

J

JustKeepBreathingAuthor

So cleared the cache, logged out of and back into chrome but the same thing keeps occurring in Chrome. It's also happening with the Express app. Any other suggestions?

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Amitej S

Community Manager

Hi @James27002165rsjp, can you please confirm whether this happens in Chrome's incognito mode as well?

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