Files will not convert to new version

Hi @defaultnfa6efcy58wz,

Thank you for reaching out, and we're sorry for the issue and for not replying to you earlier.

You may need to re-convert your files. Here are the steps:

1. Delete all post-conversion file(s) that won’t open (the files in Your Stuff > Files)
2. Go to the [Originals] folder
3. Click on the original file thumbnail; this brings up a dialog saying that the file is already converted (but that doesn’t matter)
4. Click the “Open converted file” button; this will re-trigger the conversion
5. After conversion completes, the file should open
6. The re-converted file will be in the [Originals] folder, but you can move it out
7. Keep the Original file in the [Originals] folder for posterity

Don't hesitate to share your observations

Thanks,

Winnie