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Participant
October 14, 2024

Files won't open - iPhone Xs Max iOS 16.3.1

  • October 14, 2024
  • 2 replies
  • 141 views

Hi all,

 

I'm encountering an issue with opening Adobe Express files (even newly created ones) in the latest version of the app on iPhone ( iPhone Xs Max iOS 16.3.1 ). While the files open perfectly fine in a browser on a laptop, they freeze when trying to open them in the iPhone app.

 

This happens consistently, and I haven’t been able to pinpoint what might be causing it.

 

Has anyone else experienced this or found a solution? Any help or guidance would be greatly appreciated!

 

Thanks in advance!

2 replies

Participant
October 15, 2024

Resolved!

Updating to iOS 17.7 did the trick.

Participant
October 14, 2024