Firefox shows "Server Not Found" / DNS resolution failure for new.express.adobe.com when accessing the Adobe Express promo link, even after trying a different device and resetting Wi-Fi/router connection.
Issue: Cannot access Adobe Express portal via promo link
Product: Adobe Express (Web)
Platform: Firefox (latest version)
URL: https://new.express.adobe.com/home/get-started?promoID=X6FJHFSK&mv=other&mv2=ff-home&locale=en-US
Steps:
- Open Firefox
- Navigate to the URL above (received via promo campaign link)
- Wait for page to load
Expected: Adobe Express "Get Started" page loads successfully
Actual: Browser returns "Server Not Found" error — "Firefox can't connect to the server at new.express.adobe.com"
Additional notes:
- Tried suggested fixes: different device, checked modem/router, disconnected/reconnected Wi-Fi — issue persists
- DNS resolution appears to fail for new.express.adobe.com specifically
- Issue likely affects all users following this promo link (promoID=X6FJHFSK, mv2=ff-home)
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