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victoria_7847
Participant
April 30, 2026

Fixed: "Cannot save" error in Adobe Express

  • April 30, 2026
  • 9 replies
  • 256 views

I keep getting booted out of a project due to an error that says "Can't save"

 

I’ve tried to create a new project in Adobe Express multiple times, and as soon as I upload a photo into it, I get an error message that says “Can’t save” (screenshot attached). I have tried clearing my cache, signing out and back in, and restarting my computer.

      9 replies

      Rose DV
      Community Manager
      Rose DVCommunity Manager
      Community Manager
      May 19, 2026

      Hi everyone - this issue should now be resolved - please refresh your Adobe Express and try again!

       

      Rose

      M
      marceloa82239565
      Participant
      May 19, 2026

      Pasos: 

      1. Entrar a adobe.express
      2. Seleccionar Reel de instagram
      3. Arrastrar video del explorador de windows
      4. Se queda cargando
      5. Aparece el cartel que adjunto.  

        Tener cuenta que: probé cargar el video de distintas maneras, todas terminan igual. Toco Recargar y vuelve a lo mismo, voy a inicio y pruebo de nuevo y lo mismo. el video pesa 475MB y lo loco es que HACE DOS HORAS edité el mismo video… o sea, ya me lo aceptó hace dos horas… y ahora quiero editar otra parte de ese video y no lo puedo cargar...Ese cartel está apareciendo hace 40 minutos.

        Rose DV
        Community Manager
        Rose DVCommunity Manager
        Community Manager
        May 19, 2026

        Hi ​@marceloa82239565 - this is part of an active outage the team is working on. The fix is on the way soon. 

        Rose

        3374
        3374
        Participant
        May 19, 2026

        this is happening to me today on my adobe express ios app. 
        Error:

        Can’t save

        Something went wrong. Refresh to try again. If the problem continues, go back to Home and try again.

         

        I have tried:

        • refreshed - same error
        • reload the video (multiple times) - same error
        • tried different video - same error
        • logged out, logged back in - same error
        • deleted and re-download the app - same error

         

        Please help or advise a different thread to follow, thx

          A
          Adobe Employee
          Abhi.G @ ADBE
          Adobe Employee
          May 19, 2026

          Hi ​@3374 

           

          Thanks for reporting. We are actively investigating.

           

          Abhi G

            rawwdawwggg
            rawwdawwggg
            Participant
            May 19, 2026

            this is currently happening to me as well

              O
              Adobe Employee
              OscDev
              Adobe Employee
              April 30, 2026

              looks like our team has resolved the issue. Please logout and try again

               

              ​@victoria_7847 ​@RCACP ​@M1Storyteller 

                N
                nofosaur
                Participant
                April 30, 2026

                Thanks. Looks stable so far.

                  r_evans
                  r_evans
                  Participant
                  April 30, 2026

                  having the same problem! I'm on mobile, have restarted, reinstalled the app, etc, and it still won't even let me add text without crashing

                  danielm_create
                  danielm_create
                  Participant
                  April 30, 2026

                  Also am having this issue. and some of our editors are as well. Cant save when uploading a video. And then this screen 

                   

                  O
                  Adobe Employee
                  OscDev
                  Adobe Employee
                  April 30, 2026

                  good morning! Looks like we are having issues saving documents and our team is actively working it. Sorry for the inconvenience. I will report back when we have resolution.

                   

                  ​@victoria_7847 ​@RCACP ​@M1Storyteller 

                    N
                    nofosaur
                    Participant
                    April 30, 2026

                    I cannot even start a simple video project without the error “can’t save”. Below are the errors in the programmer screen on safari.

                    [Error] Failed to load resource: Origin https://new.express.adobe.com is not allowed by Access-Control-Allow-Origin. Status code: 503 (metrics, line 0)

                    [Error] Origin https://new.express.adobe.com is not allowed by Access-Control-Allow-Origin. Status code: 504

                    [Error] Fetch API cannot load https://hz-telemetry-next.adobe.io/web/v1/metrics due to access control checks.

                    [Error] Failed to load resource: Origin https://new.express.adobe.com is not allowed by Access-Control-Allow-Origin. Status code: 504 (metrics, line 0)

                    RCACP
                    RCACP
                    Participant
                    April 30, 2026

                    I am having the same issue. I have deleted my browser cache, tried a different browsers, and even restarted my computer. Nothing has fixed the issue. 

                    M1Storyteller
                    M1Storyteller
                    Inspiring
                    April 30, 2026

                    Seconded. AX is behaving similarly for me. In my instance, I am attempting to create a flyer. When I then try adding a brand element (logo) to the flyer, I immediately get the “Can’t Save” prompt. I’m using Google Chrome v147.0.7727.138 on a Macbook Pro Apple M4 Max with 64GB RAM running Tahoe 26.3.

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