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victoria_7847
Participant
April 30, 2026
Released

Fixed: "Cannot save" error in Adobe Express

I keep getting booted out of a project due to an error that says "Can't save"

 

I’ve tried to create a new project in Adobe Express multiple times, and as soon as I upload a photo into it, I get an error message that says “Can’t save” (screenshot attached). I have tried clearing my cache, signing out and back in, and restarting my computer.

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      18 replies

      Rose DV
      Community Manager
      Rose DVCommunity Manager
      Community Manager
      May 19, 2026

      Hi everyone - this issue should now be resolved - please refresh your Adobe Express and try again!

       

      Rose

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      marceloa82239565
      Participant
      May 19, 2026

      Pasos: 

      1. Entrar a adobe.express
      2. Seleccionar Reel de instagram
      3. Arrastrar video del explorador de windows
      4. Se queda cargando
      5. Aparece el cartel que adjunto.  

        Tener cuenta que: probé cargar el video de distintas maneras, todas terminan igual. Toco Recargar y vuelve a lo mismo, voy a inicio y pruebo de nuevo y lo mismo. el video pesa 475MB y lo loco es que HACE DOS HORAS edité el mismo video… o sea, ya me lo aceptó hace dos horas… y ahora quiero editar otra parte de ese video y no lo puedo cargar...Ese cartel está apareciendo hace 40 minutos.

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        Rose DV
        Community Manager
        Rose DVCommunity Manager
        Community Manager
        May 19, 2026

        Hi ​@marceloa82239565 - this is part of an active outage the team is working on. The fix is on the way soon. 

        Rose

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        3374
        3374
        Participant
        May 19, 2026

        this is happening to me today on my adobe express ios app. 
        Error:

        Can’t save

        Something went wrong. Refresh to try again. If the problem continues, go back to Home and try again.

         

        I have tried:

        • refreshed - same error
        • reload the video (multiple times) - same error
        • tried different video - same error
        • logged out, logged back in - same error
        • deleted and re-download the app - same error

         

        Please help or advise a different thread to follow, thx

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          Adobe Employee
          Abhi.G @ ADBE
          Adobe Employee
          May 19, 2026

          Hi ​@3374 

           

          Thanks for reporting. We are actively investigating.

           

          Abhi G

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            rawwdawwggg
            rawwdawwggg
            Participant
            May 19, 2026

            this is currently happening to me as well

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              Adobe Employee
              OscDev
              Adobe Employee
              April 30, 2026

              looks like our team has resolved the issue. Please logout and try again

               

              ​@victoria_7847 ​@RCACP ​@M1Storyteller 

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                nofosaur
                Participant
                April 30, 2026

                Thanks. Looks stable so far.

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                  r_evans
                  r_evans
                  Participant
                  April 30, 2026

                  having the same problem! I'm on mobile, have restarted, reinstalled the app, etc, and it still won't even let me add text without crashing

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                  danielm_create
                  danielm_create
                  Participant
                  April 30, 2026

                  Also am having this issue. and some of our editors are as well. Cant save when uploading a video. And then this screen 

                   

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                  Adobe Employee
                  OscDev
                  Adobe Employee
                  April 30, 2026

                  good morning! Looks like we are having issues saving documents and our team is actively working it. Sorry for the inconvenience. I will report back when we have resolution.

                   

                  ​@victoria_7847 ​@RCACP ​@M1Storyteller 

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                    nofosaur
                    Participant
                    April 30, 2026

                    I cannot even start a simple video project without the error “can’t save”. Below are the errors in the programmer screen on safari.

                    [Error] Failed to load resource: Origin https://new.express.adobe.com is not allowed by Access-Control-Allow-Origin. Status code: 503 (metrics, line 0)

                    [Error] Origin https://new.express.adobe.com is not allowed by Access-Control-Allow-Origin. Status code: 504

                    [Error] Fetch API cannot load https://hz-telemetry-next.adobe.io/web/v1/metrics due to access control checks.

                    [Error] Failed to load resource: Origin https://new.express.adobe.com is not allowed by Access-Control-Allow-Origin. Status code: 504 (metrics, line 0)

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                    RCACP
                    RCACP
                    Participant
                    April 30, 2026

                    I am having the same issue. I have deleted my browser cache, tried a different browsers, and even restarted my computer. Nothing has fixed the issue. 

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                    M1Storyteller
                    M1Storyteller
                    Inspiring
                    April 30, 2026

                    Seconded. AX is behaving similarly for me. In my instance, I am attempting to create a flyer. When I then try adding a brand element (logo) to the flyer, I immediately get the “Can’t Save” prompt. I’m using Google Chrome v147.0.7727.138 on a Macbook Pro Apple M4 Max with 64GB RAM running Tahoe 26.3.

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