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victoria_7847
Participant
April 30, 2026

Fixed: "Cannot save" error in Adobe Express

  • April 30, 2026
  • 6 replies
  • 100 views

I keep getting booted out of a project due to an error that says "Can't save"

 

I’ve tried to create a new project in Adobe Express multiple times, and as soon as I upload a photo into it, I get an error message that says “Can’t save” (screenshot attached). I have tried clearing my cache, signing out and back in, and restarting my computer.

      Pinned Reply By OscDev

      looks like our team has resolved the issue. Please logout and try again

       

      ​@victoria_7847 ​@RCACP ​@M1Storyteller 

      6 replies

      O
      Adobe Employee
      OscDev
      Adobe Employee
      April 30, 2026

      looks like our team has resolved the issue. Please logout and try again

       

      ​@victoria_7847 ​@RCACP ​@M1Storyteller 

        N
        nofosaur
        Participant
        April 30, 2026

        Thanks. Looks stable so far.

          r_evans
          r_evans
          Participant
          April 30, 2026

          having the same problem! I'm on mobile, have restarted, reinstalled the app, etc, and it still won't even let me add text without crashing

          danielm_create
          danielm_create
          Participant
          April 30, 2026

          Also am having this issue. and some of our editors are as well. Cant save when uploading a video. And then this screen 

           

          O
          Adobe Employee
          OscDev
          Adobe Employee
          April 30, 2026

          good morning! Looks like we are having issues saving documents and our team is actively working it. Sorry for the inconvenience. I will report back when we have resolution.

           

          ​@victoria_7847 ​@RCACP ​@M1Storyteller 

            N
            nofosaur
            Participant
            April 30, 2026

            I cannot even start a simple video project without the error “can’t save”. Below are the errors in the programmer screen on safari.

            [Error] Failed to load resource: Origin https://new.express.adobe.com is not allowed by Access-Control-Allow-Origin. Status code: 503 (metrics, line 0)

            [Error] Origin https://new.express.adobe.com is not allowed by Access-Control-Allow-Origin. Status code: 504

            [Error] Fetch API cannot load https://hz-telemetry-next.adobe.io/web/v1/metrics due to access control checks.

            [Error] Failed to load resource: Origin https://new.express.adobe.com is not allowed by Access-Control-Allow-Origin. Status code: 504 (metrics, line 0)

            RCACP
            RCACP
            Participant
            April 30, 2026

            I am having the same issue. I have deleted my browser cache, tried a different browsers, and even restarted my computer. Nothing has fixed the issue. 

            M1Storyteller
            M1Storyteller
            Inspiring
            April 30, 2026

            Seconded. AX is behaving similarly for me. In my instance, I am attempting to create a flyer. When I then try adding a brand element (logo) to the flyer, I immediately get the “Can’t Save” prompt. I’m using Google Chrome v147.0.7727.138 on a Macbook Pro Apple M4 Max with 64GB RAM running Tahoe 26.3.

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