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L
Langer
Participant
November 25, 2023

folders and designs are deleted after updates

  • November 25, 2023
  • 1 reply
  • 90 views

We startet adobe express aft 4 month an we are missing over 200 of our design. Some foulders are empty. Could Adobe deleted our foulders and designs with this updates? We need help asap.

 

1 reply

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
November 27, 2023

Hi @Langer 

 

Here's a help article if you haven't already seen it: https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html#locate

 

At the bottom of that article are links to contact customer support, if the standard instructions don't help.

 

Abhi G

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