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No Kid Hungry
Participating Frequently
August 18, 2023

Font formatting changing upon publishing web page

  • August 18, 2023
  • 7 replies
  • 1029 views
We use the web page template to built out toolkits, and it seems like once the New Express updates were rolled out, when we go to publish the page the font formatting changes everything to being bold and italicized (different from what is appearing in editing and preview mode). Is this a glitch that can be fixed?
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7 replies

No Kid Hungry
Participating Frequently
October 16, 2023

Just created a new toolkit for the first time since these "updates" were rolled out, and our text is still being bolded upon publishing without our consent: https://new.express.adobe.com/webpage/NUZKVpLnvIgbQ

Can someone please provide an update as to when this bug will will be fixed? It's been two months.

No Kid Hungry
Participating Frequently
September 18, 2023

futile*

No Kid Hungry
Participating Frequently
September 18, 2023

It's officially been one month since these "updates" were rolled out, and this bug report remains unresolved, along with many other issues (including the futline removal of webpage views data) that hundreds of customers are begging for help with in light of being consistently ignored/overlooked by Adobe's "support" team. Please make this Adobe Express useable again. 

No Kid Hungry
Participating Frequently
September 7, 2023

Tomorrow will mark three (3) disappointing weeks without a resolution to the formatting bug flagged here, and the removal of webpage views. Can someone please provide some reliable reassurance that these (irrational) errors will be fixed within the month (but hopefully sooner)? Otherwise, we will officially have to switch platforms, which is less than ideal for all parties involved. I cannot stress enough how frustrating these "updates" + lack of timely remedies have been to our team, and apparently many others, according to a growing number of similar posts and pleas for help.

Amitej S
Community Manager
Community Manager
August 28, 2023

Hi @No Kid Hungry,

 

We understand your frustration and difficulties with the new Adobe Express! 

 

We've been working on improving the app experience and have come up with updates that might help you with these issues.

I'd recommend you go through this announcement post- https://community.adobe.com/t5/adobe-express-discussions/updates-for-the-new-adobe-express-as-of-aug... and follow the steps for Webpage Conversion and Migrating all folders & files issue.

 

Best,

Amitej

No Kid Hungry
Participating Frequently
August 28, 2023

It's been 10 days since submitting this report, and between a lack of resolution here and Adobe Express' senseless removal of webpage viewcount data, we are starting to look at other platform options like Canva. Still hoping for these glitches to be resolved soon, though, because changing platforms would be tedious and ultimately unecessary if these "New Express updates" were rolled out with truly any semblance of quality control or  proactive UX planning.

Amitej S
Community Manager
Community Manager
August 22, 2023

Hey @No Kid Hungry

 

Welcome to the Adobe Express Community!!

 

Thanks for bringing this up. We are working on a fix for this issue, which will be deployed soon. Once it is deployed, we'll let you know.

 

Best,

Amitej