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daniele_9270
Participant
September 23, 2025

Freezing at 90% during download of a pdf

  • September 23, 2025
  • 8 replies
  • 350 views

Pretty often me or my colleagues try to download a pdf from a adobe express file (web page). 

It shows the loading that reaches always 90% and then it gets stuck. 

It is happening Often and it's getting kinda annoying since we use it for work, I tried to delete the cache and even to download from a duplicate file but nothing was solved. 

Usually we wait the day after in order to download without incidents the pdf but as you may imagine it causes work delays. I would like to get support in order for me and my colleauges to work fluently without any hitches.

 

    8 replies

    kfstory
    kfstory
    Participant
    April 22, 2026

    Have tried on three different devices and all the same: Download dialog hangs at 90%, I walk away for a few minutes, when I come back I get a “Download failed. An error occurred while downloading your file. Please try again.” Doesn’t seem to matter what format I choose, if I do one page or all 8. I have cleared cache, used private browsing, used a different browser, used the app on my phone; no download.

    We need to be able to download a PDF for various purposes for our business and time is running out. Thanks for any help anyone can give.

    45dddc
    45dddc
    Participant
    April 23, 2026

    Same issue, can Adobe help?  Can’t download a file and cannot place any icons, etc. without it hanging up indefinitely.

      kfstory
      kfstory
      Participant
      April 23, 2026

      We were finally able to download a pdf page by page starting with the last one. When we got to the first page, a simple title page with a single jpg on it, we weren’t able to download until we replaced the jpg with a png. Other pages had jpgs but downloaded fine. Not sure why all that worked, but we’re grateful to have our pitch deck ready to be sent to our printer to be made into brochures.

      I’m hoping the issue is resolved for future projects. Clearly this is affecting a lot of people.

      Shawn3486171472lf
      Shawn3486171472lf
      Participant
      April 15, 2026

      After it freezes at 90%, it then moves to “download failed because we’re experiencing a temporary Adobe Stock service outage.” So frustrating! 

      A
      Community Manager
      Abhi-GCommunity Manager
      Community Manager
      April 16, 2026

      Hi ​@Shawn3486171472lf 

      We are actively working on the “temporary Adobe Stock service outage” issue. Hope to have a fix deployed soon. Thanks for your patience.


      Abhi G

      A
      Community Manager
      Abhi-GCommunity Manager
      Community Manager
      April 16, 2026

      Hi ​@Shawn3486171472lf 

       

      We have deployed a fix for this. Could you please try again now? Please refresh your browser tab (or restart your app, if you on mobile) to pick up the fix.

       

      Thanks
      Abhi G

      Shawn3486171472lf
      Shawn3486171472lf
      Participant
      April 15, 2026

      This is still happening to me a lot, it’s caused me to move away from Express and start using other platforms because it causes so many disruptions to my workflow. 

      T
      Taina37442095kduc
      Participant
      September 25, 2025

      This is happening to me right now too. I'm able to download as a PNG but not PDF.

        chaimaa.7
        Community Manager
        chaimaa.7Community Manager
        Community Manager
        September 25, 2025

        Hi everyone, 

         

        Thank you for sharing these details. We understand how frustrating it must be not being able to download your projects as PDF. We escalated this issue to our product team so they can investigate it further. We’ll keep you updated as soon as we have more information or a fix. In the meantime, please continue using PNG export as a temporary workaround.

         

        Regards,

        Chaimaa

         

          O
          Oscar_007
          Participant
          September 25, 2025

          I'm experiencing a similar issue; I can download my project in PNG but not in PDF. An error shows once I click download, no matter if it's one page or the entire project. Tried different browsers, incognito mode, duplicated project, uninstalled desktop app; nothing works.

           

          It seems the issue hasn't been fixed after all.

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            daniele_9270Author
            Participant
            September 24, 2025

            Actually I don't think it is something related to the device since I've noticed many others have posted the same issue on the adobe comunity. we're using adobe express web on google. I believe you can find something useful on the other posts on this error on the adobe comunity

            M
            Community Manager
            mahmoud_5524Community Manager
            Community Manager
            September 24, 2025

            Hi @daniele_9270,

             

            Thanks for sharing these details. Yes, this was a known issue and has been fixed, but we understand that some users are still experiencing it. To help us investigate further, could you please share the PDF file and any additional details about your workflow? This will allow our team to look into it more closely and provide a proper solution.

             
             


            ^MM

            D
            daniele_9270Author
            Participant
            September 24, 2025

            It happens randomly to many many files. Sometimes it happens then it get fixed just by waiting a few hours or a day, but it could happen more than one time, it seems pretty random.

            M
            Community Manager
            mahmoud_5524Community Manager
            Community Manager
            September 24, 2025

            Hi @daniele_9270,

             

            Sorry for the frustration you’re experiencing! To help us investigate further, could you please share the file via DM along with any details like app version, device, and steps to reproduce the freeze? This will provide our engineering team with useful information to ensure the fix works reliably.


            ^MM

            Tarun Saini
            Community Manager
            Tarun SainiCommunity Manager
            Community Manager
            September 23, 2025

            Hi @daniele_9270,

             

            Welcome to the community! We're sorry to hear about this. Did you try using another browser to check if that makes any difference? Is it happening with all files or just this file only? If possible can you share the file with me via private message with edit access to investigate further?

             

            Private messages should be accessible from the envelope in the top right corner. This should be the direct URL- https://adobe.ly/3VwKCgW

             

            Regards,

            Tarun

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