Participant

Freezing at 90% during download of a pdf

Forum|Forum|4 months ago
September 23, 2025
5 replies
197 views

Pretty often me or my colleagues try to download a pdf from a adobe express file (web page).

It shows the loading that reaches always 90% and then it gets stuck.

It is happening Often and it's getting kinda annoying since we use it for work, I tried to delete the cache and even to download from a duplicate file but nothing was solved.

Usually we wait the day after in order to download without incidents the pdf but as you may imagine it causes work delays. I would like to get support in order for me and my colleauges to work fluently without any hitches.

T

Taina37442095kduc

Participant

This is happening to me right now too. I'm able to download as a PNG but not PDF.

chaimaa.7

Community Manager

Hi everyone,

Thank you for sharing these details. We understand how frustrating it must be not being able to download your projects as PDF. We escalated this issue to our product team so they can investigate it further. We’ll keep you updated as soon as we have more information or a fix. In the meantime, please continue using PNG export as a temporary workaround.

Regards,

Chaimaa

O

Oscar_007

Participant

I'm experiencing a similar issue; I can download my project in PNG but not in PDF. An error shows once I click download, no matter if it's one page or the entire project. Tried different browsers, incognito mode, duplicated project, uninstalled desktop app; nothing works.

It seems the issue hasn't been fixed after all.

D

daniele_9270Author

Participant

Actually I don't think it is something related to the device since I've noticed many others have posted the same issue on the adobe comunity. we're using adobe express web on google. I believe you can find something useful on the other posts on this error on the adobe comunity

M

mahmoud_5524

Community Manager

Hi @daniele_9270,

Thanks for sharing these details. Yes, this was a known issue and has been fixed, but we understand that some users are still experiencing it. To help us investigate further, could you please share the PDF file and any additional details about your workflow? This will allow our team to look into it more closely and provide a proper solution.

^MM

D

daniele_9270Author

Participant

It happens randomly to many many files. Sometimes it happens then it get fixed just by waiting a few hours or a day, but it could happen more than one time, it seems pretty random.

M

mahmoud_5524

Community Manager

Hi @daniele_9270,

Sorry for the frustration you’re experiencing! To help us investigate further, could you please share the file via DM along with any details like app version, device, and steps to reproduce the freeze? This will provide our engineering team with useful information to ensure the fix works reliably.

^MM

Tarun Saini

Community Manager

Hi @daniele_9270,

Welcome to the community! We're sorry to hear about this. Did you try using another browser to check if that makes any difference? Is it happening with all files or just this file only? If possible can you share the file with me via private message with edit access to investigate further?

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL- https://adobe.ly/3VwKCgW

Regards,

Tarun

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded