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Participant
July 10, 2024

Full storage issue

  • July 10, 2024
  • 1 reply
  • 169 views
Adobe Express doesn't work. I've deleted files, it says "Your storage is full. Remove files to free up space or upgrade your plan". Please fix this bug.
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1 reply

thejanebradbury
Community Expert
Community Expert
July 11, 2024

Hello, this might be due to the deleted files still in the Deleted area of your cloud storage. They are removed after 30 days automatically, but you can go here to delete them manually:

https://assets.adobe.com
- look for the deleted files section;

 

If you have other Creative cloud apps check all these locations for any files that count towards your storage limit:
https://lightroom.adobe.com
https://documentcloud.adobe.com
https://express.adobe.com/sp/
https://new.express.adobe.com/
https://assets.adobe.com/mobilecreations
- in the Mobile Creations area also check Deleted items.

Here's the help article about cloud storage and what is included as you may use other parts of it e.g. Libraries or Lightroom, that you haven't mentioned here:
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html