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default32072340dr5jyc
Participant
August 23, 2023
Open for Voting

Fuzzy pictures

The pictures look horrible. The old system was never a problem. I can not use this bad system.
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    2 replies

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    September 22, 2023

    Hey @default32072340dr5jyc,

     

    Thank you for getting in touch, and apologies for the delay in responding!

     

    Are you still facing this issue? If yes, we need some information from you to help us address this issue,

     

    • Please provide the exact workflow you used when encountering this problem. If possible, please provide a screen recording.
    • Which web browsers did you use when this issue occurred? Have you tried using other recommended browsers, cleared your browser's cache/cookies, or tried using incognito/private mode?
    • Is this issue present across all export types, including PNG, JPG, and PDF, or is it exclusive to a particular export format?
    • Have you had this issue with every image you've used, or is it only with a select few? Can you share some of the images that resulted in low-quality exports?
    • Could you provide the Project ID (URL) of the project so we can look into it?

     

    Looking for your response!

     

    Best,

    Amitej

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    VASO
    Participant
    August 23, 2023
    When I upload the attached logo, it seems to load a much grainier version. I didn't have this problem with the old Adobe Express. Even when I make the logo very small on the page, it's visibly grainy in the final product. Adobe Express is completely pointless if I can't add my logo to projects.
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