"Get help" link leads to "404. Page not found." page

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The external help link in the iOS mobile app is broken due to improper formatting (highlighted in red):

Current URL: https://helpx.adobe.com/express/using/new-express-mobile.linkfree.html

BUG REPORT

App Version: 26.41
OS Version / Platform: iOS 18.1 / iPhone 14 Pro
Steps to reproduce: Tap account profile picture in top right corner -> Tap "Help" option in pop-up menu -> Tap "Get help" option
Behavior:

Expected result: opens link to mobile section of Adobe Express User Guide in default web browser (*currently redirects to Adobe Express on mobile basics FAQ)
Actual result: opens link to "404. Page not found." in default web browser due to improper URL formatting

Pictures of "Get help" link within app & the page it opens in Safari:

iOS

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leahyra22Author

Participant

Hi @Amitej S ,

The link is now working correctly and opens to: https://helpx.adobe.com/express/using/new-express-mobile.linkfree.html#basics

Thanks!

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Amitej S

Community Manager

Hey @R35641749tv6l , Can you please check and confirm if you're still getting the same 404 error for the link you mentioned?

Thanks!

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Amitej S

Community Manager

Hey @skevil22,

Thanks for posting this! I tried replicating this on my iOS mobile device and from the webapp on a Windows PC, and it worked fine. However, we are investigating more on this and will let you know about any updates on this.

Best,

Amitej

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