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Participant
November 8, 2024

"Get help" link leads to "404. Page not found." page

  • November 8, 2024
  • 3 replies
  • 214 views

The external help link in the iOS mobile app is broken due to improper formatting (highlighted in red):

 

BUG REPORT

  1.  App Version: 26.41
  2.  OS Version / Platform: iOS 18.1 / iPhone 14 Pro
  3.  Steps to reproduce: Tap account profile picture in top right corner -> Tap "Help" option in pop-up menu -> Tap "Get help" option 
  4.  Behavior:

 

Pictures of "Get help" link within app & the page it opens in Safari:

3 replies

Participant
November 12, 2024

Hi @Amitej S ,

 

The link is now working correctly and opens to: https://helpx.adobe.com/express/using/new-express-mobile.linkfree.html#basics

 

Thanks!

Amitej S
Community Manager
Community Manager
November 11, 2024

Hey @R35641749tv6l , Can you please check and confirm if you're still getting the same 404 error for the link you mentioned?

 

Thanks!

Amitej S
Community Manager
Community Manager
November 11, 2024

Hey @skevil22,

Thanks for posting this! I tried replicating this on my iOS mobile device and from the webapp on a Windows PC, and it worked fine. However, we are investigating more on this and will let you know about any updates on this. 

 

Best,

Amitej