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Participant
June 15, 2024

Glitch in elements

  • June 15, 2024
  • 1 reply
  • 210 views
the design assets , backgrounds and etc are apprearing as different images than their icon and very distorted.
This topic has been closed for replies.

1 reply

Neelamk
Legend
June 17, 2024

Hi @default36572162qf5uk9,

 

We are sorry for the frustration & difficulties you faced with the new Adobe Express.  Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. Also, it helps us to have a screen recording of the workflow to investigate further.

Thank you,

Neelam