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brandonl97991700
Participant
September 30, 2024

Glitching While Adding Text, App Unusable

  • September 30, 2024
  • 2 replies
  • 332 views

Hi I'm having issues using Adobe Express mobile. I've waited months to see if the problem would get resolved by developers but unfortunately it's still around.

 

It's completely unusable on my S22 Ultra. The text is bouncing all over the place when simply trying add text and type.

 

Has anyone experienced this? Is there anything I can do to resolve this problem? Or do I have to revert back? But once I revert back, I'll eventually have no choice but to upgrade once adobe upgrades. I'm concerned I'll still be stuck with the same bug.

 

Attached is a video of me trying to edit text and it bouncing around, adding and removing text randomly where I try to type.

 

Thanks in advance.

 

2 replies

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brandonl97991700Author
Participant
October 22, 2024

Hi Tarun thanks for the response. I just reinstalled the app and surprisingly still having the same issue.  Device is up to date as well. 

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
October 22, 2024

Hi @brandonl97991700. It sounds like you've tried all the common solutions. I'd recommend reaching out to our support directly next. They can be reached here: https://adobe.ly/4hidMK4.

Thanks ^CA

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
October 3, 2024

Hi 

@brandonl97991700

,

 

Thanks for the detailed info. Could you please try signing out and signing back into the app to see if that helps? If that doesn't help, try reinstalling the app and check if that makes any difference.

 

Please ensure your device is up to date.

 

Regards,

Tarun

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