Inspiring

Google drive add-on thumbnails not loading and error

Forum|Forum|3 months ago
October 23, 2025
9 replies
384 views

Just started using Google Drive add-on. Great i thought, this will be a game changer. Except...

The majority of image files don't load a thumbnail - simple PNG and JPG images, so nothing exotic. Worse, after navigating around and going back a folder level, i get a "something went wrong error"! Something is going very wrong with the plugin.

impossible to use the add-on without thumbnails - I have thousands of images and even with good filenames, I just have no idea what's what. Anyway, I know this is meant to work - it's just broken.

https://drive.google.com/open?id=10v3Ox0po_O8XKp7rhnRRYYOOifmcIyz3&usp=drive_fs

Thanks,

paul.

Add-ons

S

Silicon Pixel GlassworksAuthor

Inspiring

Ah that's fantastic - thanks very much.
This makes it SO easy to bring assets in now 😁

Paul.

Tarun Saini

Community Manager

Hi @Silicon Pixel Glassworks,

Thanks for reaching out! Thanks for checking in. Our product team has released an updated version of Google Drive.

Please let us know if you are still experiencing this issue.

Regards,

Tarun

S

Silicon Pixel GlassworksAuthor

Inspiring

Hi,

Any update on when this will be available? or will it be some time yet?

Thanks.

Paul.

C

candyaj67

Participant

I am having the same problem as SIlicon Pixels. It worked a couple weeks ago but not any longer. I tried clearing my cache etc. Still not working.

S

Silicon Pixel GlassworksAuthor

Inspiring

Hi Chris,

Thanks for the super quick response on this. Great that the issue has been identified and is being worked on.

Paul.

C

Chris__Z_

Adobe Employee

Hi Paul. Thank you for reporting this issue. Our team has looked into this and found that an update in Google's APIs has changed how file thumbnails are accessed, resulting in the issue you're seeing now. Our team is actively working on a fix that will display your file's thumbnails as intended. We will keep you posted on when the fix will be available.

Thank you @mahmoud_5524 for sharing the feedback and for helping with troubleshooting.

S

Silicon Pixel GlassworksAuthor

Inspiring

I did everything you alos suggested - no change. Still no thumbnails and the something went wrong error. I signed out of drive and signed back in too.

Paul.

S

Silicon Pixel GlassworksAuthor

Inspiring

Sorry - I ony recently moved to Google drive and got the settings wrong - try this:

https://drive.google.com/file/d/10v3Ox0po_O8XKp7rhnRRYYOOifmcIyz3/view?usp=sharing

I'm using Edge (Version 141.0.3537.99 (Official build) (arm64)) and as a web app on Microsoft Surface 11 (ARM)

I'll also try your other suggestions.

Paul.

M

mahmoud_5524

Community Manager