Participant

HELP! Adobe Express Won't Download Video - 15 sec, stuck at 20%, then says failed!

Forum|Forum|7 months ago
June 24, 2025
3 replies
281 views

I made a visual edit to create a video loop for a GIF style UI/UX Slide and before it was downloading fine. now, it says an error has occured and to try again... but no matter how many times I do it, it fails! On both Desktop AND IOS platforms. Please help!

H

Huawei Pura 80 ultra os

Participant

I've shared an item with you:

Update All apps and phone to IMEI 14.2 HUAWEI PURE..pdf
https://drive.google.com/file/d/12NsqHPhOuvQw2NnT2wnVrhje_guAyjW9/view?usp=sharing&invite=CNau9YIP&ts=687a12d5

It's not an attachment -- it's stored online. To open this item, just click
the link above.

HUAWEI PURA 90 ULTRA OS

Amitej S

Community Manager

Hey @Huawei Pura 80 ultra os, can you please specify if you're facing the same issue or is it something else you need assistance with?

Tarun Saini

Community Manager

Hi

@ThisIsDNEL

,

Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

If that doesn't help, please share your project URL with me with edit access via private message to investigate further.

Regards,

Tarun

ThisIsDNELAuthor

Participant

I'm having the same problem but it's not images, it's video! Worse, it was downloading before and has just suddenly stopped working - The size of the video is under 10.5MB

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