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Participating Frequently
July 8, 2024

HELP EXPRESS FILES KEEP DISAPPEARING

  • July 8, 2024
  • 1 reply
  • 239 views

This isn't about the Beta migration. That happened forever ago, but now for some reason all of my files are GONE. I can randomly search for some, but many were just "my project". I can't find ones from last week or two years ago. It shows some from yesterday and then some from the first week I opened the new Beta version and some from when I first set up this current subscription. The rest are simply not there in any folder under any of the sorting options. 

 

I cannot use this program if the files are unreliable, hard to find. PUT THEM BACK ALL IN ONE FOLDER they way we want them. Thanks. Including screenshot showing date jumps. 

 

If we are unable to find files from previous seasons or even last week this program is worthless and useless anyone other than college kids wanting nice insta posts. This is not reliable enough for fast-paced professional industries with files disappearing with each code update.

1 reply

Brian5E84Author
Participating Frequently
July 8, 2024

Tarun Saini
Community Manager
Community Manager
July 11, 2024

Hi 

@Brian5E84

,

 

We're sorry to hear about this. To help you further, please provide some information listed below-

 

  1. Your Adobe ID.
  2. In total, how many projects are missing?
  3. When were these projects from the web missing?
  4. Are you able to see these projects in mobile app.
  5. Formats of the missing projects- How many were Page/Post/Video
  6. Were these projects shared with others
  7. Can other collaborators access the projects.
  8. Are these projects missing in Home-Recent bar?
  9. Are these visible in Assets Web (https://adobe.ly/3W32qQz)
  10. Are they not visible only in Recents, or are they not visible in Your Stuff -> Files with the "Yours " filter as well (the default one)?

 

Apologies for too many questions.

 

Also, please share the HAR logs with us via a cloud storage link so that we can download them and investigate further. Check this link for more info- https://adobe.ly/4bDEngI

 

Regards,

Tarun