Community Expert

Help!!! I can't download a 90 sec video since yesterday

Forum|Forum|6 months ago
August 20, 2025
3 replies
225 views

I’m unable to download my video on Adobe Express. The process always fails at 75%, showing an error message and preventing the download from completing. I deleted cache, cookies, restarted my computer (mac), use chrome, safari, app, mobile app, and I still have de same issue.

Video

David__B

Adobe Employee

Hi @AliciaFiguero

Engineering has fixed the link you shared with me privately

AliciaFiguero

Author

Community Expert

hi @David__B ,

Nope, this stay in 75% like a minute and then the error message pops, I also try to duplicate the file and have the same issue

David__B

Adobe Employee

Thanks for testing those @AliciaFiguero

Would it be possible to share a link to the duplicate instance for me to try recreating the issue myself? I'll send you a private message here through the forums with more info.

David__B

Adobe Employee

Hi @AliciaFiguero

Sorry to hear about your difficulties. Thanks for testing the troubleshooting steps you have so far.

Did the optimization process shown in the second screenshot complete? Does the issue occur if you create a duplicate instance of the file?

Thanks,

Dave

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