Participant

Hitting download brings an instant error

When I try to download a video I get this error.

I've tried exited Adobe and coming back, restarting my computer and duplicating the video to see if I could download the other video.

Community Manager

Thank you for the details, Mike, and we’re sorry for the trouble caused.

To help resolve this quickly, please try the following:

Clear your browser cache (if on the web) or reinstall the app (if on mobile).
Use a different browser or device, preferably Chrome or Edge.
Check for any unsupported elements in the project (e.g., corrupted files or fonts).

If the issue continues, please share:

We’ll work with our engineering team to get this sorted as soon as possible.

Best regards,

^MM

Sign up