Participant

I can't upload media from my device

I'm clicking on media and then upload from device and It's not letting me upload any media at all

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Adobe Employee

Are you using Chrome? If so, we think this is a Chrome bug (see https://issues.chromium.org/issues/330663542)

As suggested on that page, restarting the browser should fix the issue. Could you let us know if that works?

Thanks,

Abhi G

Inspiring

Sorry to hear about the issue.

Can you share a screenshot that shows the problem? Do you see an error message while trying to upload a media?

Can you specify the device, browser version and the OS version?

There are a few workarounds you can try:

• You can edit from another browser, such as Microsoft Edge, Safari or Chrome
• You can test in incognito or privacy mode

• Clearing the cache/cookies can help to improve the situation

• You can log out/log in to your session to see if it changes anything

We're here to help and looking forward to hearing from you.

Thanks,
^Winnie

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