Skip to main content
Z
ZeynabGarayeva
Participant
September 6, 2025

I can't use days free tial, why?

  • September 6, 2025
  • 1 reply
  • 45 views

Hello, I just wanted to try 14 days free trial of photoshop express, but you took money immediately, why? Why I don't have 14 days? Is this possible yo return? I don't want to pay beforehand.

1 reply

M
Community Manager
mahmoud_5524Community Manager
Community Manager
September 8, 2025

Hi @ZeynabGarayeva,

 

Thank you for reaching out. I’m sorry for the confusion regarding the 14-day free trial of Photoshop Express. In some cases, depending on your app store or payment method, the trial may start as a paid subscription immediately.

Please contact our support team with your account details so they can review your subscription and help with a possible refund if the trial wasn’t applied correctly: https://adobe.ly/4pbhxFd

We appreciate your patience and understanding while this is being resolved.


^MM

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices