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Anand@Tunein
Participant
November 5, 2024

I cannot download animate character file from adobe express

  • November 5, 2024
  • 1 reply
  • 231 views

Hi , i want to create short animated videos using audio file. When i do i can see the preview , but when i download i cannot , it says the access to the document has timed out. Please help me fix this 

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
November 5, 2024

Hi @Anand@Tunein

Sorry to hear about your difficulties. Please try these and let us know if they help.

  • Test in a couple different browsers  - Chrome, Edge, Safari
  • Try clearing the browser cache  -  https://adobe.ly/4enC3vI
  • Test in incognito/private browsing mode -  https://adobe.ly/3AuXq0g
  • Try creating a duplicate of the file and downloading from that instance

Best,
Dave

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