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heyokalivingph
heyokalivingph
Participant
March 24, 2026

I cannot download file to pdf basic and pdf print

  • March 24, 2026
  • 1 reply
  • 14 views

I cannot download file to pdf basic and pdf print I am a reviewer of products and I am checking if this app is a better alternative for CANVA but it failed, it was slow to load on start, and the image on PNG full quality is not really high quality. As an adobe with GOOD REPUTATION My expectations are high. I'm disappointed.

 

      1 reply

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      March 24, 2026

      Hi ​@heyokalivingph,

       

      Thanks for sharing your experience. Issues with downloading to PDF Basic / PDF Print, slower load times at launch, or output quality not meeting expectations are definitely not the experience we aim to deliver.

       

      To help us look into this properly, could you share a few details?

      1. The device and OS you’re using.
      2. Browser or app (web / desktop / mobile).
      3. Whether the issue happens with all files or a specific one.
      4. Did you try on another browser to check if that makes any difference?

       

      We’re here to help, just need some info.

       

      Regards,

      Tarun

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