Participant

I cannot download my edited file

Forum|Forum|2 years ago
November 17, 2023
1 reply
89 views

It's been almost an hour and still getting we are working on your file messege.

Exporting and Sharing

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Winnie_M

Inspiring

Hi @default33689023w8n3ix,

Sorry to hear about this and for not answering you earlier.

Did you see an error message while the file was downloaded? What type of file are you downloading ( video, image, template)? Is it happening with other files? We recommend you check your Internet connection and try to download the file from another browser. Clearing the browser's cache and using a private mode may help solve the issue. Please send us a picture to see what you're experiencing if the problem persists.

We're here to help you and looking forward to hearing from you.

Best,

Winnie

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