Participant

i cannot download my file

Forum|Forum|3 years ago
September 8, 2023
1 reply
161 views

i've made a poster but i cannot download it. it is saying we're working on your file but it has been 3 hours since that. i still can't save it

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Tarun Saini

Community Manager

Hi there,

We're sorry to hear about this. Please let us know the length of the video you're trying to download. Could you please share the URL for your file?

You may also try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference.

Such problems can also be fixed by clearing the browser's cache and cookies. Please check this link for more information on how to clear cache and cookies: https://support.google.com/accounts/answer/32050

Let us know if that helps.

Regards,

Tarun

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