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July 18, 2026

I downloaded a video, but clipping either doesn't work or takes an extremely long time. One time it stayed at 1% for nearly an hour. I've retried the same video over multiple days with the same result. Please help

  • July 18, 2026
  • 1 reply
  • 19 views

I've been having the same issue for several days. Whenever I download a video and try to create clips, it either doesn't work at all or takes an extremely long time to process. One time, the progress stayed at 1% for almost an hour without moving. I thought it might just be a temporary problem, so I tried again the next day with the same video, but the exact same thing happened. Today I tried once more, and it's still not working. I've waited patiently and retried multiple times, but nothing has changed. Could you please look into this issue and let me know if there's a fix or if I'm doing something wrong?

    1 reply

    Tarun Saini
    Community Manager
    Community Manager
    July 20, 2026

    Hi ​@ahmed,

     

    Thanks for reaching out! We’re sorry to hear about this. Could you please let us know which browser you are using? Did you try using another browser? Did you try clearing the cache and cookies of the browser you are using?

     

    Please make sure that the network endpoints listed on https://helpx.adobe.com/enterprise/kb/network-endpoints.html are allowed.

     

    Let us know if that helps.

     

    Regards,

    Tarun