Skip to main content
A
Anokarina34761757m6s1
Participant
March 10, 2024

I have premium yet it doesn't appear

  • March 10, 2024
  • 1 reply
  • 72 views
I have premium when I'm logged in via mobile app. I do not have premium when I'm logged in via full web on desktop.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
April 10, 2024

Hi 

@Anokarina34761757m6s1

,

 

We're sorry for the delay. Could you please share your Adobe ID with us so we can check further? Also, have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

 

Regards,

Tarun

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices