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aditya362
Participant
May 10, 2026

i'm not able to download my works , it, download option is not working , when i remove background from image it won't let me download

  • May 10, 2026
  • 1 reply
  • 38 views

the download button not working , i tried uninstalling and re installing but still same , while it works in mobile with same id.

 

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    May 13, 2026

    Hi ​@aditya362,

     

    Welcome to the community! We're sorry to hear about the difficulties. Are you on VPN? Have you recently installed any Plugins/extensions on your browser? Apart from downloading, are you able to do edits in the app? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

     

    Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

     

    If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

     

    Let us know how it goes.

     

    Regards,

    Tarun

     

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