Participant

I'm unable to upload video's into a project.

Forum|Forum|4 months ago
October 15, 2025
2 replies
155 views

Hi There,

I am half way through creating a video project. Everytime I try to upload a new clip A red error box pops up saying "error uploading, please try again.

I've tried changing the pathway and the actual file. All have the same outcome.

Any ideas?

Cheers

Video

O

Oh.N8

Hey @Groundswell SA

Just to add a bit to what @Tarun Saini has already mentioned.
For whatever reason, after turning off my computer things started to work. I had a similar issue a few days ago.

Cheers

Nate

Tarun Saini

Community Manager

Hi @Groundswell SA,

Thanks for reaching out! Could you please share the screenshot of the error message you're experiencing? Did you recently make any changes to your browser? Which platform are you using?

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

Regards,

Tarun

G

Groundswell SAAuthor

Participant

Hi,

Thanks for the quick reply.

I've just cleared my cache and cookies, with no change in the outcome.
Please see attached for the error message.

I've tried on Chrome, edge and safari across different devices.

Cheers

Tarun Saini

Community Manager

Thanks for you response @Groundswell SA,

Could you please attach the screenshot as we're unable to see it.

Regards,

Tarun

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