Participant

I need to be able to PDF Print with bleeds and crop marks and it's giving me these awful downloads. How do we fix it? Is there anyone from Adobe Express that can help with tech support?

Forum|Forum|5 hours ago
May 21, 2026
2 replies
12 views

When I uploaded the file to AI it said this:
The problem — Adobe Express set the BleedBox to a massive 29"×32" area (essentially the same as the giant canvas MediaBox), and the CropBox was also the full canvas. So everything — the huge blue surround, the misplaced bleed, the buried crop marks — was all a side effect of Adobe Express exporting the entire design workspace rather than just the artboard.

Rose DV

Community Manager

Hi @River O.!

Thank you for the helpful context for our team.

You're right that something is off with how the crop and bleed are being set on export. Before we escalate this, could you double-check a couple of things in Express first?

Make sure bleed and margins are set up correctly before exporting: go to File > Bleed and margins and confirm Show bleed is enabled with the correct bleed values. More details here: https://helpx.adobe.com/express/share-and-publish/share-and-collaborate/margin-bleed-crop-marks.html
When downloading, select PDF as the format, then enable Add crop marks and Show bleed toggles before hitting Download.

If you've already done all of that and the exported PDF still has the oversized bleed issue, this sounds like a bug we'd want to escalate. Could you share:

The document dimensions you're working with
A screenshot of your download settings
The link to the project with edit access via DM?
- Open the project in Express
- Click Share > Who has access > Anyone and set to Can edit
- Copy the link and send it to me via DM

Rose

River O.Author

Participant

This particular document is for a 11 x 14 poster

https://new.express.adobe.com/id/urn:aaid:sc:US:88a6eb1e-4438-5220-978b-c04ef4b62a8a?invite=true&accept=true&preload=sharesheet&promoid=Z2G1FQKR&mv=other

Rose DV

Community Manager

Hi @River O. -

Thanks for this - can you confirm that you tried to re-download with the instructions in steps 1 and 2 from my last message? And that the bleed was still the same once you downloaded?

I see from the screenshot that your settings for the project are good, how about the download settings?

Feel free to make a duplicate copy of the project and send me the edit access link to the original project via DM, the team can’t test anything with comment-only access! When you make a duplicate, you can also test the download again to see if it’s project-specific.

Thanks,

Rose