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Participant
July 26, 2026

I suddenly can't access my stuff - they appear but when i click on them I get error":"invalid_credentials"} - Help! I can't afford to lose all my files for work!

  • July 26, 2026
  • 11 replies
  • 83 views

I get this message when I click on view all or 'my stuff' or the individual files. HELP please!! This is 6 weeks worth of work for work. 

Message I get

 

With pretty print above it

error":"invalid_credentials"} 

    11 replies

    Adobe Employee
    July 26, 2026

    This should be fixed now; you may need to force quit and relaunch the app.
    Sorry for the inconvenience caused.

    Thanks

    Abhi G

    Participant
    July 26, 2026

    Hi when I an clicking on the images on the app and my stuff the image is not loading and the message popping up is invalid credentials, May i know how to solve this issue

    Participant
    July 26, 2026

    I want to generate AI video from text, however unable to do that as an error code "invalid credentials" appeared

     

    Participant
    July 26, 2026

    Error:

    Pretty Print

    {"error":"invalid_credentials"}

     

    "All projects open normally on the web, but all projects show invalid_credentials in the Android app."

     

     

    Already tried following 

    Sign out Sign in, Clear cache, data, force stop, uninstall, reboot, reinstall

    Adobe Employee
    July 26, 2026

    Sorry to hear you are running into this issue. We are actively investigating; thanks for your patience in the meantime,

    Abhi G

    Syft928Author
    Participant
    July 26, 2026

    I tried accessing my files through a browser and that's no use either.  Uggh

    Participant
    July 26, 2026

    It is working in desktop app 

    Participant
    July 26, 2026

    Even I am facing the same issue right now 

    I uninstalled the app and reinstalled it again but no use

    Participant
    July 26, 2026

    I too have the same issue using the app. 

    Participant
    July 26, 2026

     

    Known Participant
    July 26, 2026

    Me too. I tried reinstalling the app to no avail. Ai walked me through an additional step clearing Google play services on my Android and I am stuck. On Adobe. Com I was able to open a beta version that is not to my liking in any way; I really hope this interface is not the future of the existing one. But even from within this beta app on the adobe site, I could not access my stuff. The beta stalled over and over when I tried to modify an image I uploaded (what a waste of time).

     

    Yours in solidarity.