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aheins22
Participant
August 16, 2023

I WANT MY FILE FOLDERS BACK

  • August 16, 2023
  • 2 replies
  • 288 views
We use this for two federal programs at a college, it somehow was switched to the Beta version, we have lost all of our file folders which organized and separated everything, it wants us to click everything and convert to desktop, is there a way to put it back to normal?

    2 replies

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    August 25, 2023

    Hey @aheins22,

     

    We understand your frustration and difficulties with the new Adobe Express! 

     

    We've been trying to make the app experience better, and we have updates that may be able to assist you with these problems.

    I suggest you go through this announcement post: https://community.adobe.com/t5/adobe-express-discussions/updates-for-the-new-adobe-express-as-of-aug... and follow the steps for Migrating all folders & files issue.

     

    Best,

    Amitej

    Another Phil
    Another Phil
    Inspiring
    August 16, 2023

    Hi @aheins22 - If you haven't used the mobile app in 2023, your files will automatically be migrated to the new version of Adobe Express on desktop upon your first log-in after launch. If you also use the mobile app, checkout the FAQ below for more information. https://helpx.adobe.com/express/express-faq.html#cross-platform

     

    - Phil

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