Ich kann keine Dateien laden. Es dauert immer einen Moment und dann wird mri der Fehlercode 5 angezeigt. Meine Kollegin hat das auch getestet und hat das gleiche Problem. Ich nutze Google Chrome als Browser

Hi ​@xoprojects,

Thanks for the detail - and for mentioning up front that a colleague sees the same thing.

Both of you getting the same "error code 5" on the same setup when opening files points more toward something shared, like your network, than a single-account problem. A few things will help narrow it down:

• Does it happen in an incognito window too, or in a different browser (e.g. Edge)?

• Every file, or only certain ones?

• Are you both on the same (work) network? If you can, try it on a different network (like a phone hotspot). If it works there, something on your work network is likely blocking the connection to Adobe - in that case, this Adobe article lists the domains your IT team needs to allow (there's an Express section): https://helpx.adobe.com/business/enterprise/manage-services/configure-services/network-endpoints.html

Let me know what you find and we'll narrow it further!

Rose