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J
jennifer_1289
Participant
November 13, 2024

Ich kann keine pdf herunterladen

  • November 13, 2024
  • 2 replies
  • 128 views

Hallo zusammen,

ich kann meine Grafiken nicht als .pdf herunterladen. Ich bekomme jedes Mal diese Fehlermeldung:

 

Freue mich über eine schnelle Lösung.

2 replies

J
jennifer_1289Author
Participant
November 15, 2024

Hi Tarun,

 

thank you for your quick reply. We were able to solve the problem. For some reason, the logo in my picture file was removed, which resulted in me not being able to download the file as a pdf. Once we added the logo again, I was able to download it.
Not sure I understand the problem but I'm happy there was a solution. 😉

 

Best,

Jennifer

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
November 13, 2024

Hi 

@jennifer_1289

 

Thanks for reaching out. Is this happening only when you download PDFs? Did you use the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Did you try on the incognito mode? If you've recently installed any pop-up blockers, Plugins/Extensions, disable them and try again.

 

Please try clearing the browser's cache and cookies, restart the browser and try again to check if that helps. For more information on how to do this, check this link- https://adobe.ly/3ULw4tN

 

Let us know if that helps.

 

Regards,

Tarun

 

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