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Nicte Cuevas
Community Expert
Nicte CuevasCommunity Expert
Community Expert
April 29, 2025

Image crops removed on brand kit or CC library assets

  • April 29, 2025
  • 3 replies
  • 250 views

Hey team! We've encountered a bug that seems to remove any established crops and resizes the image. This only occurs with assets in our brand kit or a CC library. For instance, if we have a circle crop on a designated image and click on it, it removes the cutout and resizes the image. 

 

We've cleared the cache and have fast internet. 


3 replies

F
fzmuhammad
Participating Frequently
May 3, 2025

There's a bug affecting images from our brand kit or CC library—clicking on a cropped image (like a circle crop) removes the crop and resizes the image. This happens despite a cleared cache and strong internet connection.

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
May 5, 2025

Hi 

@fzmuhammad

,

Welcome to the community! We're sorry to hear about this. Is it possible for you to share the project URL with me via private message? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL-  https://adobe.ly/3GFeQdb

 

Also, can you share a screen recording of the issue to investigate further? 

 

Regards,

Tarun

Nicte Cuevas
Community Expert
Nicte CuevasCommunity ExpertAuthor
Community Expert
May 3, 2025

Hi @Tarun Saini , I couldn't do a screen recording because I can't undo it after clicking on it. So I can't show it. But I did include a before (top) and after (bottom). The only thing I did was click on the image and it removes the crop shape and essentially resizes the background. I have noticed this happen last week too. 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
April 30, 2025

Hi 

@Nicte Cuevas

,

Thanks for reaching out! We're sorry to hear about this. Could you please share the screen recording of the issue you're seeing? It will help us investigate the issue further. 

 

Regards,

Tarun

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