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Image Not Loading When Creating A New Graphic

Forum|Forum|2 years ago
April 23, 2024
1 reply
103 views

When I try to insert media such as an image to work with, the image doesn't display after I select it.

This topic has been closed for replies.

A

Abhi.G @ ADBE

Adobe Employee

Hi @Ty369352845o9o

Sorry to hear you are running into this issue. Does it happen with specific images only? In that case, you might want to check that it meets these requirements:

Formats accepted	JPG, PNG
Maximum resolution at import	8k x 8k
Maximum size at import	40MB
Maximum number of images that can be uploaded to a single page of a file	100

The app should be warning you if these requirements are not met, but we have a known bug that's preventing that warning from showing up.

Thanks

Abhi G

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