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Participant
February 3, 2025

Images becoming pixelated after creating a project

  • February 3, 2025
  • 3 replies
  • 205 views

My images become pixelated after I create a project in Adobe Express. Currently working on a Facebook post/carousel utilizing my Creavive Cloud Images from the "Your Stuff" library. The Images will be prefect, I will then add audio and/or animation and make sure it auto saves again before I close out of the project. The problem occurs when I open the completed project at a later time. The images become pixelated. They are still pixelated even when I replace them. This is the case when I open up other projects as well. This has been happpening for a few weeks now. I'm using AE on my Mac laptop. I've tried waiting a few minutes for it load, replacing the image, refreshing my browser, duplicating project, erasing history, restarting computer.. I'm not sure what else to do?

3 replies

Tarun Saini
Community Manager
Community Manager
February 11, 2025

Hi @Gina35057553j45c,

 

Thanks for your response. Please ensure that the network endpoints listed on https://helpx.adobe.com/enterprise/kb/network-endpoints.html are allowed. Also, if that doesn't help, can you share the project URL with us via private message? Private messages should be accessible from the envelope in the top right corner. This should be the direct URLhttps://community.adobe.com/t5/notes/v3/privatenotespage

 

Regards,

Tarun

Participant
February 5, 2025

Hello Amitej, Thank you for your response. Do I send these items to through the inbox? Or, on this message area? Thank you!

Amitej S
Community Manager
Community Manager
February 4, 2025

Hey @Gina35057553j45c, Welcome to our community!! 

Thanks for sharing the details of the issue. Generally, this issue   Would it be possible for you to share the image you're using for us to replicate the issue? A screen recording of the workflow will also help us investigate this issue. 

 

Best,

Amitej