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WendyDD
WendyDD
Participant
May 15, 2025

Images disappear halfway through mp4 after exporting

  • May 15, 2025
  • 1 reply
  • 109 views

I composed my video, all working fine in timeline, I come to export and initially some images show up as they should. They then disappear halfway through a scene and are replaced by a white box.

 

I opened a previous project that I had successfully exported a few months ago, I exported this again today to check if the same thing would happen on exporting this one. There same problem occured with this file which was previously absolutely fine, so the technical issue is therefore at Adobe's end, there is a bug in exporting, but when will it be fixed?

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
May 15, 2025

Hi 

@WendyDD

,

Welcome to the community! Thank you for the detailed explanation. I’m sorry to hear you’re encountering this issue. 

 

To help us investigate and escalate this more efficiently, could you please share the following:

  • The file format and size of the affected images (e.g., PNG, JPG, etc.)

  • Whether the images are from Adobe Stock, uploads, or cloud storage

  • The browser or app version you’re using (and whether you’re on desktop or mobile)

  • If possible, can you share the project URL link to the affected project via private message with edit access?

 

Regards,

Tarun

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