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Participating Frequently
October 3, 2023

Images from Library Blurry when Imported

  • October 3, 2023
  • 1 reply
  • 288 views

I have a graphic from Illustrator that I saved to my library and when I attempted to place it into my Express document, it loads incredibly small and then when trying to increase the size for the document I find it's blurry. 

 

Specs:

- Express document 2000x2000px

 

Imported Graphic: 

- 2000px wide 

 

Because the graphic is the same width, in theory it should import clear as can be, but I'm finding that's not happening. Even importing a PNG from desktop has the same effect albeit just a little bit crisper. Attaching screenshots of what the graphic looks like placed from the library and what it looks like when transforming it larger to fit the document. 

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1 reply

Lyn_D
Inspiring
January 17, 2024

Hi @7227008,

 

Thank you for your patience.

I just came across this post and wanted to see if the recent bug fixes made a difference.

Our engineering team has been working hard to fix this pesky bug since you reported this.

 

Are things smoother now?

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

 

^Lyn