Participating Frequently

Images with certain EXIF data open incorrectly

Forum|Forum|10 months ago
April 10, 2025
6 replies
983 views

Adobe Express is not handling the rotation of the image correctly.

When the EXIF data is stripped from the image it opens in AE correctly.

M

Mark5EABAuthor

Participating Frequently

I redid some of my testing and the issue appears to have been resolved.

Thank you!

chaimaa.7

Community Manager

Hi @Mark5EAB, great to hear that the issue seems to be resolved, thanks for confirming! If anything else comes up or you notice the issue again, feel free to let us know. We're here to help!

Best,

Chaimaa

M

Mark5EABAuthor

Participating Frequently

were your developers still checking into this issue?

David__B

Adobe Employee

Hi @Mark5EAB, the developers closed the bug as resolved. Are you still able to reproduce the issue?

Thanks,
Dave

M

Mark5EABAuthor

Participating Frequently

Hi Amitej,

Any update you can provide on this?

M

Mark5EABAuthor

Participating Frequently

Are the developers still working on this ? or would you have an update?

Amitej S

Community Manager

Hey @Mark5EAB, Yes, we investigated and found out that the issue is happening because the image files have some unusual metadata about the image and their size. This extra info is stored in a way that's not standard for normal JPG images, so it can't be read properly.

Though it isn't normally supported, we are conducting some tests to see if that unusual metadata can be understood and worked on. If its information is incorrect or missing, we'll let you know.

Until then, we appreciate your patience.

Thanks!

Amitej

M

Mark5EABAuthor

Participating Frequently

Hi David - any action on this issue? Can you provide any update?

David__B

Adobe Employee

Hi @Mark5EAB

Thanks for reporting the issue and sharing an example file. I'll report the issue to our developers.

Best,

Dave