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1 reply

Tarun Saini
Community Manager
Community Manager
July 8, 2024

Hi 

@38430972

,

 

We're sorry to hear about this. Did you try using other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Did you try using another Mp4 file? What is the size of the mp4 you're importing? Try clearing the browser's cache and cookies to see if that helps. 

 

Regards,

Tarun

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